Frequently Asked Questions
How long does shipping take? Orders are processed within 1–3 business days. Delivery within France usually takes 3–5 business days after dispatch.
Do you offer free shipping? Yes. Shipping is free on all orders over €65. For orders below €65, standard shipping costs €7.99.
Which countries do you ship to? We currently ship only within France.
How can I track my order? Once your order has been shipped, you will receive a tracking number by email.
What is your return policy? You can return eligible items within 14 days of delivery. Items must be unused and in original packaging. Please contact us at support@barraudshop.com to start a return.
Who pays for return shipping? Return shipping costs are paid by the customer, except in cases of defective or incorrect items.
What payment methods do you accept? We accept Visa and Mastercard.
How can I contact you? You can reach us by email at support@barraudshop.com. We aim to reply within 48 hours (Monday to Friday).